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Delivery & FAQ - AIR Gallery

🚚 Delivery Options

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In-Store Pickup

Available directly at our partner hotel (e.g., Aanari Hotel & Spa) or at the AIR residence.

Free of charge.

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Local Delivery (Mauritius)

3 to 5 business days.

Artworks delivered by specialized transport.

Fees based on size (displayed during checkout).

🌍

International Delivery

10 to 20 business days.

Specialized carriers (DHL Art, FedEx Custom Critical, Velogic).

Insurance at purchase value.

Fees automatically calculated at checkout.

📦

Secure Packaging

Shock and humidity protection.

Wooden crates for large formats.

❓ Frequently Asked Questions

Q1. How to buy a work exhibited in a hotel?

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Each work has a QR code → scan and purchase immediately online.

Q2. Do prices include delivery?

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No. Fees are added at the time of payment according to your chosen option.

Q3. Can I commission a custom work?

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Yes. Some artists accept special commissions (size, colors, theme). Contact us directly.

Q4. Are the artworks authentic?

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All works are accompanied by a certificate of authenticity signed by the artist.

Q5. What if my artwork arrives damaged?

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Our deliveries are insured. In case of damage: refund or replacement.

Q6. What are the payment options?

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Credit card (Visa, MasterCard)
Juice / Bank transfer (Mauritius)
PayPal (international)

Q7. Can I see the artworks before purchasing?

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Yes. At our partner hotels and at the AIR residence. Check the About page.

Q8. Can I return an artwork?

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Returns possible within 14 days. Return shipping costs are the buyer's responsibility (unless defective).

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MUR Mauritian rupee
EUR Euro